Return Timeframe
You have a 30-day period from the date of delivery to initiate a return.
Eligibility Criteria
The item must be unused and in the same condition that you received it, ensuring it’s eligible for return.
Initiating a Return
- Download and complete the return form available on our website.
- For Defective Products: Please provide a clear description of any defects, incorrect items, or shipping damages.
- For Customer Remorse: Indicate if the item wasn’t as expected or doesn’t meet your needs.
Product Condition for Returns
We accept returns only for products in new condition, including the original packaging, to ensure they are fit for resale.
No Restocking Fees
We do not charge restocking fees, offering you a full refund of the product price.
Responsibility for Return Shipping Costs
Return shipping costs are the responsibility of the customer, whether the return is due to a defect or customer remorse.
Refund Procedure
- Inspection: All returned items undergo an inspection upon receipt.
- Refund Issuance: If the return is approved, we will issue a refund to your original payment method in USD.
Additional Details
- Exchanges: We do not offer direct product exchanges at this time.
- Return Method: Please send returns via mail.
- Refund Timing: Refunds are generally processed within 30 business days.
- Currency: Transactions and refunds are processed in USD. Refunds will be converted to your local currency based on the current exchange rate.
- Return Label: A return label is available for download and printing from our website.
Policy Compliance
Our policy is designed to be in full compliance with U.S. consumer rights and regulations.
For any questions or assistance with the return process, our customer service team is ready to help.
Thank you for shopping with ChewSwift.com!
